ANALISIS KEPUASAN KONSUMEN BERDASARKAN VOICE OF CUSTOMER. Jurnal Analisis Bisnis Ekonomi, [S. l.], v. 7, n. 2, p. 191–200, 2009. Disponível em: https://journal.unimma.ac.id/bisnisekonomi/article/view/312. Acesso em: 12 oct. 2026.