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The COVID-19 pandemic demands a policy from the Regional Government to prevent the spread of the virus in
its region. The policies imposed by the Surabaya Government affect individual activity patterns and the existing
transportation system. This study is a literature review regarding the response of Suroboyo Bus as one of the
public transportation in the City of Surabaya to stimuli in the form of the COVID-19 pandemic. Suroboyo Bus
experienced a decrease in users of almost 70% in April 2020 compared to January 2020. The cleanliness of
Suroboyo Bus is maintained by spraying disinfectants at the terminals, bus units and bus stops. Officers enforce
checking the temperature of passengers, giving handsanitizers, and mandatory use of masks. During the
pandemic, Suroboyo Bus launched a membership feature with the application of a QR code scan that
accommodates e-ticketing and offers travel points prizes that can be exchanged for coupons at souvenir center of
Small and Medium Enterprises (UMKM) Surabaya The implementation of responses in the field is still not in
accordance with the information conveyed on Instagram Suroboyo Bus. Innovation by utilizing the GoBis
application technology that accompanies Suroboyo Bus needs to be adjusted to the main needs of the community
during the COVID-19 pandemic. Evaluation research on the effectiveness of the overall response that has been
operationalized needs to be carried out, so that Suroboyo Bus can continue to adjust itself to develop the
resilience of the public transportation system.


Pandemic COVID-19 Suroboyo Bus Stimulus-Response Public Transportation Resilience

Article Details


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