Article Sidebar

Download
PDF
Statistic
Read Counter : 724 Download : 571

Downloads

Download data is not yet available.

Main Article Content

Abstract

MyPertamina is an application launched by PT Pertamina (Persero) in 2017. Although the MyPertamina application has many programs that should be able to facilitate the community but unfortunately the rating of this application is still bad, namely 3.3 on a scale of 5 on Google PlayStore from hundreds of thousands of user reviews both android and ios this application has negative reviews. Thus user experience (UX) analysis is needed. User Experience Questionnaire (UEQ) is the right method in this research. Because this method interacts directly with what users feel when operating the MyPertamina application. There are 6 variables namely attractiveness, stimulation, and novelty that have a value (above average) except perspicuity and dependability (below average), and there is an average scale of three aspects and a value of Pragmatic Quality 1.11 (positive), Hedonic Quality 0.93 (positive), and Attractiveness 1.21 (positive).

Keywords

User Experience UEQ MyPertamina

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

References

  1. E. P. Pengguna Et Al., “Jurnal Informatika Jil. 7 Nomor 2 (2022) Sistem Informasi Dengan Metode Ueq.” [Online]. Available: Www.Onlinedoctranslator.Com
  2. R. I. Liperda And U. Ayu Septia Nieng, “Analisis Manajemen Resiko Aplikasi Mypertamina Dengan Menggunakan Iso 31000,” Infotech Journal, Vol. 9, No. 2, Pp. 361–370, Jul. 2023, Doi: 10.31949/Infotech.V9i2.6232.
  3. S. Paujiah, A. Ahmad, And M. N. Wulan, “Pengaruh Foto Produk Dan Customer Rating Terhadap Keputusan Pembelian Melalui Aplikasi Gofood,” Reviu Akuntansi, Manajemen, Dan Bisnis, Vol. 2, No. 2, Pp. 79–87, Dec. 2022, Doi: 10.35912/Rambis.V2i2.1501.
  4. A. N. Ardianti And W. Widiartanto, “Pengaruh Online Customer Review Dan Online Customer Rating Terhadap Keputusan Pembelian Melalui Marketplace Shopee.(Studi Pada Mahasiswa Aktif Fisip Undip),” Jurnal Ilmu Administrasi Bisnis, Vol. 8, No. 2, Pp. 55–66, 2019.
  5. H. B. Santoso, M. Schrepp, L. M. Hasani, R. Fitriansyah, And A. Setyanto, “The Use Of User Experience Questionnaire Plus (Ueq+) For Cross-Cultural Ux Research: Evaluating Zoom And Learn Quran Tajwid As Online Learning Tools,” Heliyon, Vol. 8, No. 11, Nov. 2022, Doi: 10.1016/J.Heliyon.2022.E11748.
  6. N. Limantara, The Evaluation Of Business Process Simulation Software From User Experience Perspective Using The User Experience Questionnaire. Jakarta: International Conference On Information Management And Technology (Icimtech), 2019.
  7. A. M. Saleh, H. Y. Abuaddous, I. S. Alansari, And O. Enaizan, “The Evaluation Of User Experience Of Learning Management Systems Using Ueq,” International Journal Of Emerging Technologies In Learning, Vol. 17, No. 7, Pp. 145–162, 2022, Doi: 10.3991/Ijet.V17i07.29525.
  8. N. Saputra Et Al., “Analisis Dan Evaluasi Pengalaman Pengguna Patik Bali Dengan Metode User Experience Questionnaire (Ueq),” Vol. 8, No. 2, Pp. 217–226, 2021, Doi: 10.25126/Jtiik.202182763.
  9. Schrepp Martin, Kollmorgen Jessica, And Thomaschewski Jörg, “Perbandingan Sus, Umux-Lite, Dan Ueq-S,” Journal Of User Experience, Vol. 18, Pp. 86–104, Feb. 2023, Accessed: Oct. 27, 2023. [Online]. Available: Https://Uxpajournal.Org/Wp-Content/Uploads/Sites/7/Pdf/Jux_Schrepp_Feb2023_Updated.Pdf
  10. Y. Wijayanti, S. Suyoto, And A. T. Hidayat, “Evaluasi Pengalaman Pengguna Pada Aplikasi Seluler Visiting Jogja Menggunakan Metode User Experience Questionnaire (Ueq),” Jurnal Janitra Informatika Dan Sistem Informasi, Vol. 3, No. 1, Pp. 10–17, Apr. 2023, Doi: 10.25008/Janitra.V3i1.169.
  11. N. Amin Fadilah, S. Garancang, And K. Abunawas, “Konsep Umum Populasi Dan Sampel Dalam Penelitian,” Pilar, Vol. 14, Pp. 15–31, Jun. 2023.
  12. S. Dominggos Silaban And D. Pibriana, “Penggunaan Model Ueq Untuk Menganalisis Kualitas Pengalaman Pengguna Aplikasi Xaris Di Gereja Methodist Indonesia Using The Ueq Model To Analyze The Quality Of Xaris Application User Experience In The Indonesian Methodist Church,” 2022.
  13. M. Salsabila Et Al., “Metode Ueq Untuk Mengukur User Experience Pengguna Simpeg Pada Balai Ksda Sumsel The Ueq Method For Measuring User Experience At The South Sumatra Balai Ksda,” Jtsi, Vol. 4, No. 2, Pp. 197–209, 2023.
  14. U. Revisi Undang-Undang Tentang Kesejahteraan Lanjut, U. Revisi Undang-Undang Tentang Kesejahteraan Lanjut Usia, L. Nul Hakim, And P. R. Penelitian Badan Keahlian Dpr Jl Gatot Subroto, “Lukman Nul Hakim,” Jun. 2020, Doi: 10.22212/Aspirasi.V11i1.1589.
  15. A. S. Ahda And C. I. Ratnasari, “Sistemasi: Jurnal Sistem Informasi Pengujian Pengalaman Pengguna Pada Website Jurusan Informatika Uii Menggunakan User Experience Questionnaire User Experience Testing On The Uii Informatics Department Website Using The User Experience Questionnaire.” [Online]. Available: Http://Sistemasi.Ftik.Unisi.Ac.Id
  16. D. Khuntari, “Analisis Pengalaman Pengguna Aplikasi Gojek Dan Grab Dengan Pendekatan User Experience Questionnaire,” Jurnal Teknik Informatika Dan Sistem Informasi, Vol. 8, No. 1, Apr. 2022, Doi: 10.28932/Jutisi.V8i1.4499.